Account Specialist

***This is a hybrid role, working approximately 25% of time in office and the remainder of time remotely.***

Curo is a leading consumer credit lender serving U.S. and Canadian customers for over 25 years. Our roots in the consumer finance market run deep. We’ve worked diligently to provide customers a variety of convenient, easily accessible financial services. Our decades of diversified data power a hard-to-replicate underwriting and scoring engine, mitigating risk across the full spectrum of credit products. We operate under a number of brands including Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit and First Heritage Credit.

The Account Specialist assists customers with financial servicing needs through inbound and outbound contact. This role involves understanding customers’ situations, helping them utilize company products, and negotiating to resolve past due balances. The position requires working both cooperatively and independently to meet personal and team targets, balancing multiple tasks throughout the day.

What you will be doing:

• Negotiating with customers to resolve past due accounts, ensuring compliance with FDCPA and state regulations.
• Expressing empathy during customer hardships, identify assistance programs, and negotiate repayment terms respectfully.
• Resolving customer issues, de-escalate difficult situations, and partner with other business areas to identify solutions.
• Handling inbound and outbound contact center activities.
• Working in a goal-oriented environment to meet targets.
• Balancing multiple tasks and activities throughout the day.
• Collaborating in person and virtually with internal teams.
• Maximizing collections results on assigned portfolios with high KPI output in a hybrid work environment.

What you should have:

• High School Diploma or GED.
• Proficiency in using multiple tools/systems simultaneously.
• Skilled at achieving and exceeding goals.
• At least 6 months of call center experience, preferably in collections.
• Ability to work in a quiet, private place at home without background noise.
• Must meet work-from-home requirements (including hi-speed internet in your home with minimum 50 Mbps download & 5 Mbps upload speeds). 
• Excellent oral and written communication skills. Bilingual (Spanish) is a plus.
• Ability to multitask and work well with others.
• Strong customer service and problem-solving skills.
• Proficient in computerized applications (MS Windows, Word, Excel, Outlook).

Base Hourly Rate: $18.00 - $20.00

The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average.  The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

All full-time employees are also eligible for the following benefits: Paid Time Off, Medical, Dental, Vision, 401k, Life Insurance, Disability, and other voluntary coverages.

CURO Supports Equal Employment Opportunity. CURO (dba Cash Money^®, LendDirect^®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of CURO to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to CURO job applicants: CURO will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized CURO representatives' email addresses will end in @curo.com, @first-heritage.com, @heightsfinance.com, and @cashmoney.ca.